Returns & Exchanges
At Ziggy Lou™, we want you to love your purchase; however, if you are not entirely satisfied, we offer returns for store credit or exchanges on full-priced items within 14 days of delivery. All items must be returned in their original, unwashed, and unworn condition with all tags securely attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully pack your items in their original packaging, ensuring all labels and tags are intact to meet our quality control standards.
Ship It Back
Print your generated shipping label and drop your package off at any authorized postage location; please note that return shipping costs are the responsibility of the customer.
Receive Your Credit
Once our team inspects and approves your return, you will receive an email with your store credit voucher or confirmation of your exchange shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing